Easy install guide

Download the installer for your platform and just follow this quick video guide.

Mac

Windows

If you have an issue with the installer above, you can try the old manual method, all info can be found on this page or create a ticket from the top menu (you need to be logged in first).

Frequently Asked Questions

I get a "unable to mount" error, why?

You are most likely using an old version of UVI Workstation. Make sure to download and reinstall the latest version on your system: UVI Workstation

I get a "no valid authorization found" error? Why?

Make sure that you have correctly activated your Acousticsample license(s) in iLok License Manager:

- Open iLok License Manager from your computer's applications
- Sign in to your iLok account
- Click the Available tab (or access Available Licenses via the menu View at top)
- Drag the license(s) to your computer or iLok dongle.

Cannot access instrument's UI after reopening UVI Workstation

You can avoid this if you disable the option "Open browser on Load" from UVI Workstation's menu.

UVI Workstation displays "Tag Library is missing"

Tag Library is a UVI item that is necessary for some of UVI Workstation 4's new features.

These features do not apply to AcousticSamples instruments, and this item is not mandatory so you can just disregard the error message.

You should be able to avoid the message if you use the Files browser in UVI Workstation, instead of the Library browser.

What payment and shipping methods are available?

We accept all major credit cards as well as Paypal, ApplePay and GooglePay.

Your payment information is not stored on our servers and is processed directly with your card's banking institution or Paypal/Google/Apple.

All of our products are only available via download, there is no shipped hardware version for our libraries.

Can I purchase a library as a gift

Sure, you can make your purchase from your own AcousticSamples account then you will receive by email a serial number that you can offer to someone.

The lucky person you give the serial to can simply create their own AcousticSamples account in order to register the serial number.

Detailed instructions on how to register, install and activate AcousticSamples libraries can be found on this page: https://www.acousticsamples.net/faq

Where can I find a manual for my library?

You can find the manual for each instrument at the top of their respective product page (pdf icon left to the price).

Where can I get an invoice for my purchase?

You can print an invoice for each of your orders from your AcousticSamples account in the Order History section.

https://www.acousticsamples.net/order

I have a kontakt version, how can i get the UVI version?

You can upgrade your soundbanks to the UVI format from this page, the upgrade fee is 20€/25$ per soundbank.

As we process these upgrade orders manually please contact us once you have completed your purchase and indicate us which of your soundbanks you wish to upgrade.

How Many Activations do I get?

Any AcousticSamples product registered after March 25, 2014 includes a license with 3 activations.

This means you can activate the license on up to 3 locations simultaneously (any combination of computers and iLok dongles).

Please note that AcousticSamples licenses do not have iLok Cloud support.

Can I Transfer my License to Another User?

We do allow license transfers between users, with certain exceptions stated below.

Requests must be made using the Transfer License feature in iLok License Manager and are subject to a $25 fee per-license ($50 maximum fee per-transfer) charged by PACE.

Note that although we authorize iLok license transfers, we can't do any product transfer from an AcousticSamples account to another : that means that the buyer will have to rely on you to get the library files.

Important note: Due to PACE's antifraud policy, a license needs to be over 90 days old before this can be transferred to another iLok account.

Where to Install AcousticSamples Soundbanks

AcousticSamples soundbanks (.ufs files) can be stored anywhere on your computer, including system disks, internal, or external drives.

For more information on how to manage your soundbanks locations in UVI Workstation you check this article.

You can disregard the steps referring to Portal as they do not apply to our soundbanks.

How to reactivate my library on a new machine

You can perform the steps below in order to activate your product(s) on your new computer:

- Open iLok License Manager on your new computer
- Sign in to your iLok account
- Click the Available tab (or access Available Licenses via the menu View at top)
- Drag the license(s) to your new computer

Note:

If one of your machines cannot be accessed anymore, you can request the activations on it to be reset.

For more information you can check this UVI article: Machine Activation Reset – Report a Computer as Unusable

Message "A JavaScript error..." when installing

Instead of using the installer, AcousticSamples libraries can be downloaded as RAR files from the page Downloads/Serials on your AcousticSamples account.

Once downloaded you can then extract the RAR file with WinRar (Windows) or The Unarchiver (Mac).

You will get a UFS file that you need to put in the following default locations:

Macintosh HD/Library/Application Support/UVISoundBanks (on Mac)

C:\Program Files\UVISoundBanks (on Windows)

After that your soundbank will appear in UVI Workstation's Soundbanks list.

I have downloaded a RAR soundbank file, what do I do with it?

You can extract the RAR file with WinRar (Windows) or The Unarchiver (Mac)

You will get a UFS file that you can put in the following default locations:

Macintosh HD/Library/Application Support/UVISoundBanks (on Mac)

C:\Program Files\UVISoundBanks (on Windows)

After that your soundbank will appear in UVI Workstation's Soundbanks list.

I end up with an UFS file, what is it?

UFS is the soundbank format compatible with UVI Workstation, it is a container that contains the samples, the scripts, images and all of the soundbank's elements.

You can put it in the following default locations:

Macintosh HD/Library/Application Support/UVISoundBanks (on Mac)

C:\Program Files\UVISoundBanks (on Windows)

After that your soundbank will appear in UVI Workstation's Soundbanks list.

I cannot find my soundbank in UVI Workstation

You probably need to check your search path settings in UVI Workstation's prefences as detailed in this UVI article.

UVI Workstation Does not Show up in my DAW

You can refer to this article from our friends at UVI: My UVI Product Does not Show up in my DAW

Can I run AcousticSamples soundbanks in 32bits?

No, UVI Workstation is only available in 64-bit since the release of version 3.

I get no sound in UVI Workstation

You can refer to the following article: MIDI not Triggering Sound in UVI Workstation

How to save my instruments

Some of our instruments feature a preset menu available in their interface, from which you can save and load your custom instruments.

For the instruments that do not include this feature, you can save your work as a UVI Multi file by clicking UVI Workstation's menu (hamburger icon) then select Save Multi.

In both cases there is no default location, so you can save your instruments wherever you like on your system.

How to Check the Integrity of my Soundbank

Launch UVI Workstation then follow these steps to check if your soundbank is valid:

- Open the Browser and make sure to select the Files browser (not the Library browser)

- Right-click the related soundbank under the Soundbanks tab

- Select Verify soundbank integrity

You should get the following message: "Your soundbank is valid" – if not, please delete the corrupted UFS file and reinstall it.

I get a red border around the instrument's interface, why?

First make sure to reinstall the latest versions of UVI Workstation and your libraries on your system,

If it does not help you are most likely experiencing this issue because you have re-ordered or removed scripted effects (i.e. used in the instrument's GUIor script) from UVI Workstation's FX section.

Instead of reordering or removing these scripted effects, simply bypass them and you will not encounter this issue.

I get a "script was generated with a ..." error, why?

You are most likely using an old version of UVI Workstation. Make sure to download and reinstall the latest version on your system: UVI Workstation